Shipping Policy

Shipping Policy

Last Updated: June 2026

At King Aquarium, we are committed to delivering healthy exotic fish and premium aquarium products safely and efficiently to our customers across India.

Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

We currently ship:

✅ Live Fish to major parts of South India

✅ Aquarium Products across India

Shipping availability may vary depending on your location and courier service accessibility.

2. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • Live fish orders may require additional preparation and health checks before dispatch.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times:

Live Fish

  • Tamil Nadu: 1–2 Business Days
  • South India: 1–3 Business Days

Aquarium Products

  • Tamil Nadu: 2–4 Business Days
  • Other States: 3–7 Business Days

Delivery times may vary depending on weather conditions, courier delays, holidays, or unforeseen circumstances.

4. Live Fish Shipping

We take special care when shipping live fish.

Our process includes:

  • Professional fish packing
  • Oxygen-filled packaging
  • Secure leak-proof bags
  • Temperature-conscious handling
  • Safe transit preparation

We strive to ensure every fish arrives healthy and stress-free.

5. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Product type
  • Order weight
  • Delivery location
  • Courier service availability

Any applicable shipping charges will be displayed before payment.

6. Order Tracking

Once your order has been shipped:

  • Tracking details will be shared via WhatsApp, SMS, or Email.
  • Customers can use the tracking number to monitor delivery status.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

King Aquarium is not responsible for:

  • Incorrect addresses
  • Incomplete delivery information
  • Failed delivery attempts due to customer unavailability

Additional shipping charges may apply for re-delivery requests.

8. Delivery Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Transportation issues
  • Courier service disruptions
  • Natural disasters
  • Government restrictions

King Aquarium is not liable for delays caused by factors beyond our control.

9. Damaged Packages

If your package appears damaged upon delivery:

  1. Take clear photos of the package immediately.
  2. Contact our support team within 24 hours.
  3. Provide your order number and supporting images.

Our team will review the issue and provide assistance.

10. Shipping Restrictions

We reserve the right to:

  • Refuse shipment to certain locations
  • Delay shipment during extreme weather conditions
  • Modify shipping methods for the safety of live fish

Customer safety and animal welfare remain our highest priorities.

11. Contact Information

King Aquarium

Built For Fish Lovers

📍 Address:
22/39, G1 Block Coolie Line,
Mettur – 636401,
Salem District, Tamil Nadu, India

📞 Phone: +91 96774 55783

📧 Email: kingaquarium2017@gmail.com

🌐 Website: kingaquarium.in